Aeonia Candle

Ingredients: Eco-friendly concrete, 100% Soy wax, pure fragrance oil, wick

Candle wax weight: 280g 

 50hours of burn if instructions are respected. 

 

We are dedicated to offering high-quality candles and home decor along with a delightful shopping experience. This Return and Refund Policy explains the terms and conditions for returning items and seeking refunds.

1. Returns

1.1 You may initiate a return for your candle purchase within 7 days from the date of delivery.

1.2 To be eligible for a return, the candle/home decor must be unused, in its original packaging, and in the same condition as when received.

1.3 To start a return, please contact our customer service team at info@haestiame.com and kindly describe the issue and a reason for return . We will guide you through the return process and provide a return authorization if required.

1.4 Shipping costs for returning the item are your responsibility. For your security, we recommend using a trackable shipping method.

1.5 Once we receive the returned candle and verify its compliance with our return policy, we will proceed with processing your refund.

2. Refunds

2.1 Refunds will be issued using the original payment method used for the purchase.

2.2 Shipping charges are non-refundable, unless the return is due to an error on our part.

2.2.1 We are doing our best to ensure all candles are packaged carefully and paying attention to the safety of vessel and temperature of the wax, however if the wax melts during the transit, we won't be able to replace/refund the order.

2.3 Depending on your payment method and financial institution, it may take up to 14 days for the refund to appear in your account.

2.4 If you haven't received your refund within the specified period, please contact our customer service team for assistance.

3. Damaged or Defective Candles

3.1 In the event that you receive a damaged or defective candle, please get in touch with our customer service team within 2 days of receiving the item. We will provide instructions for returning the candle and arrange for a replacement or refund.

4. Non-Returnable Items

4.1 The following items are non-returnable and non-refundable:

• Candles on offers,limited editions

5. Candle Care and Safety

5.1 Please carefully follow our candle care and safety guidelines provided on our website and on Candle Care Card delivered in each package to ensure the best experience and safety while using our candles.

6. Changes to this Policy

6.1 We reserve the right to update or modify this Return and Refund Policy without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.

7. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at:

• Email: info@haestiame.com

Thank you for choosing Haestia Middle East. We value your business and are dedicated to your satisfaction with each candle purchase.

We are delighted to offer our premium candles and home decor to customers in the Gulf Region. This Shipping Policy outlines the terms and procedures for shipping our candles to this region.

1. Shipping Destinations

1.1 We offer shipping services to the following countries in the Gulf Region:

• United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman

2. Shipping Methods and Timeframes

2.1 We offer various shipping methods to cater to your needs. The estimated delivery timeframes are as follows:

• Standard Shipping: UAE (2-3 days), KSA (3-5 days), OMN(3-5 days), BAH (3-5 days), QTR (3-5 days), KWT (3-5 days)

2.2 Please note that these delivery times are estimates and actual delivery times may vary depending on factors such as customs clearance, local holidays, and unforeseen events.

3. Shipping Charges

3.1 Shipping charges are calculated based on the shipping destination, selected shipping method, and order weight. The exact shipping cost will be displayed during the checkout process.

4. Order Processing Time

4.1 We strive to process and dispatch orders within 1-2 days of receiving your order and payment.

5. Order Tracking

5.1 Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

6. Customs and Duties

6.1 Please be aware that the recipient is responsible for any customs duties, taxes, or import fees that may be applicable to the shipment. These charges are not included in the product or shipping costs and are solely the responsibility of the customer.

7. Shipping Delays and Issues

7.1 While we strive to deliver your orders on time, there may be circumstances beyond our control that could lead to shipping delays. If you experience any issues with your shipment, please contact our customer service team, and we will do our best to assist you.

8. Changes to this Policy

8.1 We reserve the right to update or modify this Shipping Policy without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.

9. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact our customer service team at: info@haestiame.com

Disclaimer:

• All candles are packaged carefully ,ensuring the safety of and temperature of the wax, however if the wax melts during the transit, we wont be able to replace/refund the order.